Hi,
When agents use Side Conversations via the ticket view they have the option to fill in the following field:
To:
CC:
BCC:
When we are creating a macro that the agents can use to create Side Conversations with pre-filled values, the only field that we can populate is the "To" field:
Please, take into consideration adding the "CC" and "BCC" fields for email recipients of the Side Conversation when creating a macro.
This would be very beneficial for our agents' work and will safe significant amount of time when creating Side Conversations.
Thank you in advance.
Regards,
Yanko Chakarov
Thank you for your interest in adding CCs and BCCs to Side Conversations macros. We don't have any updates on this feature request other than I can confirm it is still on our backlog and is under consideration for adding it as a priority later in our planning cycle.
We will continue to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.