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Audit Logs need to be viewable in local time

Related products:Support
  • June 30, 2021
  • 4 replies
  • 17 views
Ben15

I had to use the audit logs yesterday and was shocked to see events happening in the future.  Turns out per Zendesk Support, that the audit logs in Support, Admin Center, and via the Support API are all defaulted to run on UTC+0.  The time stamp is generated by the system and there are no means to change the displayed timezone. 

Requesting to give us a timezone selector for viewing and exporting audit log data in the time zone of our choice.  It's a lot of work to have to first convert timestamps before I can really read the log.  This would seem to be a pretty low hanging fruit...  hopefully.

    4 replies

    Caroline Kello

    Hey Ben, 

    The Admin Center location should display in your local timezone, we just tested this and confirm it's working as expected. Not sure what's happening for you unfortunately 🧐 

    Thanks, Caroline

    Rudolph11
    • Rudolph11
    • June 30, 2021

    @Caroline Kello - It's a strange bug. If you never access audit logs through the admin center, then the audit logs in Account settings in Zendesk Support (read: not the admin center) appear in the time zone Ben described.  Oddly, after you access the audit logs in the admin center once, this fixes the timezone in the Zendesk Support settings.

    So, that's what's going on.

    Ben15
    • Ben15
    • Author
    • Newcomer
    • July 1, 2021

    Rudolph, more specifically, the difference is seen here:

    yourdomain.zendesk.com/settings/account#audits returns the wrong time

    yourdomain.zendesk.com/admin/account/audit_logs returns the local time

    For me, when I tried that trick of going to the admin center and seeing the local time and then going back to the settings page to see the log and even refreshing my browser, it still showed the wrong time. :(

      S
      • Sarah56Employee
      • Employee
      • August 4, 2021

      I have also been experiencing what Ben is seeing. 

      In Support, Audit Log is GMT+0. In Admin Center, Audit Log is GMT+5 (my selected timezone). 

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