Hello,
We would like to our agents to be able to edit/delete internal/public notes and wondering why this hasn't been enabled in the first place.
Thanks,
Ramin
Feedback submitted
Internal/public notes edit
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Hi @italerts
Internal and public Comments in tickets are not editable because ticket comments are considered a System of Record.
This article may help
Can I edit a ticket comment once it's saved to the ticket?
-Sushant
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