Feature request - Add category, section and brand ID data to the KB Article json schema | The place for Zendesk users to come together and share
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Feature request - Add category, section and brand ID data to the KB Article json schema

Related products:Knowledge
  • November 18, 2025
  • 1 reply
  • 2 views

Matthew14

I need to pull the articles associated with a brand with ID “1234556” and I need to know their categories and sections.  I can use the query call but only get back a simple object with the title, URL, type, and update date. I would use the list articles end point if it had brand ID on the object and then filter the results, but since we have a lot of articles, and each article can have a significant amount of data in the object, this is really unwieldy. Also, even if I use the show article, I still don't get associated brand ID data.

 

As a result, I need to use the query approach, then loop through each article and regex the ID out of the URL. This still doesn't get me category or section (seems like that's not possible from the standard article schema?).  There is a workaround where you use the specific help center's sub/domain, but this also requires significant looping through categories then sections.

 

It would simplify things immensely if it were possible to get the category, section and brand ID from any of these calls, or especially if the list articles end point had the ability to include fields on the return payload.

1 reply

Shawna James
  • Community Manager
  • December 4, 2025
Hey Matthew! Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!