Hello
I think it would be great if customers could contact us via live chat, and then be given the option to request a call back. Doing this would open up a schedule tool for them to select the next available date and time - then book in a 10 minute slot.
Agents could then see this calendar and either manually (or auto-magically) reserve time to make the calls.
Thanks
Hi Laura,
Thanks for sharing your feedback. Have you tried using the callback feature on the Web Widget already for Zendesk Talk? You can learn more about that feature here:
Configuring Zendesk Talk settings for Web Widget Classic
Currently, we have no immediate plans to offer a call scheduling feature while on an ongoing chat.
Thanks,
Ramin
Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way of doing something like this in Zendesk?
Thank you,
Sarah
The links provided are for the web widget, is there anything similar for messaging since it is the newer chat option?
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I believe this is the article you're looking for to set this up: Configuring Zendesk Talk settings for Web Widget (Classic)
I hope this helps!