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Guide Templates V4 - huge limitations with article objects outside of article page

Related products:Knowledge
  • October 10, 2024
  • 6 replies
  • 16 views
A

The article object is not anymore available in the home page when listing categories and sections. In addition, the body, counter and show more articles are not available outside of the article page. We have very slim articles that we like to display as full content in the home page, category or section page when listing all articles. I would like to request that these objects are again fully available as they were in V3.

 

The V3 was much more flexible in the way of displaying categories, sections and articles, even with the size limitation when lisiting articles.

 

This issue is preventing and blocking us to upgrade to V4, and we would like to upgrade to the latest version in order to leverage the latest customization options that are available with the new request form.

 

There is no workaround available unless that we change the whole user experience which is affecting directly our customers.

 

Please bring back these objects as they were available in Templates V3.

    6 replies

    A
    • Alfredo12
    • Author
    • October 10, 2024

    Here the documentation of those changes:

    Please rollback these changes to avoid huge limitations in our themes. Thanks!

    Shawna James
    • Shawna JamesCommunity Manager
    • Community Manager
    • October 11, 2024
    Hey Alfredo,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
    A
    • Alfredo12
    • Author
    • October 14, 2024

    Hello Shawna,

     

    Thank you very much for bringing this topic to the PM team. In general, I am wondering what is the reason of restricting these possibilities because this is affecting about 4-5 of our consumer facing help centers that rely on this capability. As mentioned in my description, we have very short and clear FAQs which we would like to display all in one page, including the content of the FAQ / article, so we have built a nice accordion effect to show the title and then the body when the user clicks on the title. We surely still want to keep them as separate articles so that they can be shared and maintained individually.

     

    If you like, I can send you the public URLs of those help centers so that you get an idea of our implementation.

     

    Thanks again and I look forward to hearing from you soon.

     

    Best regards, Alfredo

    Shawna James
    • Shawna JamesCommunity Manager
    • Community Manager
    • October 15, 2024
    Thanks Alfredo! I am not a product manager here so I am not able to directly address your concerns as it pertains to our plans for development but our product team will be sure to respond should they have information that could be helpful for you. Thanks again!
    A
    • Alfredo12
    • Author
    • October 22, 2024

    Hello,

     

    Is there an update on this topic? we definitely would like to move to V4 of Zendesk Guide but we are currently blocked due to this issue. Any feedback is greatly appreciated.

     

    Thanks and best regards, Alfredo

    L
    • Lydia13
    • October 9, 2025

    Agree. I'm not sure if upgrading to v4 because now we have to change the functionality in the home page that was displaying articles based on some categories/sections.

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