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Issue accessing my Zendesk account - IP Address Restriction

Related products:Knowledge
  • July 13, 2023
  • 1 reply
  • 3 views

Ricardo14

Hello,

I hope this message finds you well. I am writing to report an issue I encountered while trying to access my Zendesk account. I received an error message stating, "The IP address is not allowed. The Zendesk administrator has enabled IP restrictions. Access may require a connection to an office network or a VPN."

I am currently unable to access my account due to this IP restriction, and it is causing significant inconvenience. Unfortunately, I do not have access to an office network or a VPN at the moment.

I kindly request your assistance in resolving this matter as soon as possible. It would be greatly appreciated if the IP restrictions on my account could be lifted or an alternative solution could be provided.

I must also express my frustration with the current support system. It has been quite challenging and frustrating to find a solution or reach out for help regarding this matter. I hope that my ticket receives the attention it deserves and that a prompt resolution can be achieved.

Thank you for your attention to this matter. I look forward to your prompt response and assistance.

1 reply

Nicole17
  • Employee
  • July 13, 2023

Hi Ricardo - 

We have passed your issue to our support team and someone should be in touch soon to assist you. 

I'm going to go ahead and remove your other 7 posts and this will be the one we'll respond in.