Messaging does not support sound notification

Hi @pedro15,

Thank you for the feedback! 

Yes, sound notifications within messaging are something that we have on our roadmap within 2022.  We agree that they will be a great addition to enhance the experience.

- Miranda.

Thanks palapas denren.  Your feedback has been noted.

- Miranda.

Glad to see that I am not the only one that is "bothered" by the lack of sound notifications. Let be honest, no one is going to wait in from of the messaging window for a message to come in, the person will do something else, and once there is a sound go back to messaging to continue the conversation.

I agree. A sound notification for messaging is a priority for our team to be alerted to returning customers.

Thanks for your feedback @pedro13 & Debbie M.  I've recorded your requests for future consideration.

- Miranda. 

Hi Miranda & the team at Zendesk, any update on this enhancement for messaging notifications. Its been 7 months since you have last updated on to the other users who are eager for this enhancement. Please do consider this enhancement in the nearest of time. 

I don't understand how something like this is not included in the roadmap. Incomprehensible.

Hi Jee,

Thanks for your post.  Yes, end user sound notifications are on the roadmap and we expect them to be delivered before the end of the year.

- Miranda.

Hi 

when in 2022 can we get this feature as the year is almost coming to an end. 

- Shaikh

Hi Shaikh Abdul Rahim,

This is work-in-progress right now.  I can't give you a release date but it will be released to customers before the end of the year.  Stay tuned!

- Miranda.

Any update about this yet?

Hi Miranda,

10 more days before the year 2022 ends. Do we have any update on when we can get this feature?

Hi All,

The team is working on this right now. :)  Unfortunately, we won't make the end of year date but we are planning to roll this out in January 2023.  Thanks for your ongoing interest!

- Miranda.

Hey,
Can you please update us here when this is added :) 

It's now mid February 2023, are messaging sounds going to be available this month?

Yes, the plan is to release before the end of the month.  I will post in here as soon as it's available to customers.

- Miranda.

Hi All,

Good news!  End user sound notifications are now live for all messaging customers!

> Link to the help documentation

If you're an existing messaging customer, you'll need to enable sounds within your Web Widget settings (by checking 'Play notification sounds for new messages').

Thanks,

- Miranda.