Feature Request Summary:
If we can interact with closed tickets from an Automation, we can become more GDPR compliant towards our customers, as we would be able to delete tickets based on our own easily maintained rules.
Description/Use Cases:
Right now if one wants to be able to e.g. delete closed tickets in an automatic setup, one would need to utilize a third-party integration/custom build to handle rules and deletion.
If we were able to act on Closed tickets from an Automation, we would be able to maintain simple Automation rules that would delete tickets via. a Webhook.
This will make us much more GDPR compliant, and potentially also be able to automatically redact ticket content.
I'm sure, being able to act upon Closed tickets, would also bring a lot of other different opportunities.
The business impact of limitations or missing features:
This is critical for our business as maintaining a custom build/third-party integration for deletion/redacting is a lot more expensive and expensive in resources, than being able to define rules from a known configuration way like Automation.
