Export Agents as CSV

Hi Roman Sheydvasser,

I recommend using Zendesk Analytics (Insights) report for that.  You can create a simple report showing all the users (and filter out all end-users) along with their role (Agent, Administrator).  It's not showing the most up to date status - the data is downloaded only once a day, but that's enough for me.  

It took me a minute to figure out, but you need to have your metric as number of users, then you can have users as attribute and filter on user role. Number of users will be 1 for each entry. I was wasting time with tickets and submitter/assignee/requestor.

Hi @Ewa Kondratowicz,

Can you please confirm the steps for this

@Andrew Lee

Choose # Users in What, User Name and User Role in How and User Role isn't End-user in Filters.  Et voila! :)

Hope it helps!

@Ewa Kondratowicz Can you confirm those steps in Zendesk Explore instead of GoodData? 

Yes, Agreeing here. 

Hello Ewa, can you share the steps for Explore please? I'd be super grateful. 

Just as a work around, I found using the Customer List in ZD was super easy to view and export all my agents according to Organizations. The only limitation is you are not able to tell if Chat is enabled on their profile. However, you can easily export, view last login in an excel file.

Hope this helps. 

regards 

Why can we not just have a simple "Export" button in the UI like so many other modern tools?  Come on Zendesk!  You can do better here!

@dave12

The Super Admin app does not help with large Zendesk deployments at all unfortunately. Per the reviews:

You can only see, change, and export a small handful of agents at one time, so it's not that helpful for organizations with large numbers of Zendesk agents.

Almost gets you there. We need to export a list of all out agents by the detailed role data, not just Agent/Admin/End User. The app only exports up to 100 agents, requiring 16 exports and merging of CSVs to get the desired output. Would be splendid if it supported a full export.

So it's only slightly better than the built in tooling. 
What we are asking for, is when the CEO asks for a list of all agents that are using paid seats/licenses, we can export that list without having to use workarounds that don't really work at all. I am still in awe that is not a simple built in option.

Agree with Brad

Python script to export agents into a CSV:

import requests, csv
from requests.auth import HTTPBasicAuth

url = 'https://YOUR_ZENDESK_SUBDOMAIN.zendesk.com/api/v2/search/export.json?query=role%3Aagent&filter[type]=user'
zd_auth = HTTPBasicAuth('ZENDESK_USER@YOUR_COMPANY.COM/token', 'YOUR_ZENDESK_API_TOKEN')
response = requests.get(url, auth = zd_auth)
data = response.json()
results = data['results']

# Open a file for writing and create csv writer
csv_file = open('users.csv', 'w')
csv_writer = csv.writer(csv_file)

# Write headers to the CSV file
header_line = results[0]
header = header_line.keys()
csv_writer.writerow(header)

for user in results:
    csv_writer.writerow(user.values())

while data['meta']['has_more']:
    url = data['links']['next']
    response = requests.get(url, auth = zd_auth)
    data = response.json()
    results = data['results']
    for user in results:
        csv_writer.writerow(user.values())

csv_file.close()

Hi all,

Pleased to let you know we have added the ability to export team members / agents on the Team members page in Admin Center under the Actions button.

Regards,

Tom

Zendesk Product Manager