Hello,
In the end-user view, it is not possible to select multiple statuses simultaneously.
As a result, clients are required to select each status individually, and there is no view that allows them to quickly see all tickets currently being handled by support (e.g., statuses such as new, open, and stand-by).
+1 Have another request for this.
The more tickets that are logged, habing this ability to filter with more precision, would help in productivity in both finding the ticket you need and seeing what tickets are open and pending a reply (i.e. active).
This is the status list I'm referring to:
Thanks!
There is a workaround by updating the URL manually - you can edit the parameters like this:?query=status%3Aopen%20status%3Apending
when decoded, it looks like:
?query=status:open status:pending
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EDIT: You can also just type
status:open status:pending
into the search bar directly as plain text, rather than using the status filter dropdown.
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Default status are listed on this page:
and are (as of writing):
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