Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
We have found that some channels do not route tickets - such as Help Center (not to be confused with Web form) that do not route wiht OCR, even though they should.
What problem do you see this solving? (1-2 sentences)
Allow all or more types of channels to be routed
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Last week.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Yes, team leads and managers have to assign the tickets manually
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Just allow these to be routed.
