Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)
I want an option to disable "PDF preview in Agent Workspace". The new "PDF preview in Agent Workspace" causes Zendesk to throw up a pop-up window which I must close every time I click on a PDF attachment. I request an option to disable "PDF preview in Agent Workspace" so I can just click on a PDF attachment and have my browser download it.
What problem do you see this solving? (1-2 sentences)
The new "PDF preview in Agent Workspace" causes Zendesk to throw up a pop-up window which I must close every time I click on a PDF attachment. This is slowing me down.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This is a daily problem which adds a mouse click to almost every ticket that we process. It is a new waste of time caused by Zendesk.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
I tried to have UblockOrigin run a script to disable the popup but that doesn’t work!
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Zendesk should introduce a setting to allow me to disable the "PDF preview in Agent Workspace".
