Enable end-users to view all their multibrand requests on a single Help Center

Our organization operates on a model where providers perform services for clients. The providers have a separate Brand from the clients in our Zendesk instance because their help center content needs to be different (they're utilizing different sides of the platform - internal/external), and the agents working the tickets are on different teams, and typically do not overlap. However, there are cases where a provider will reach out on behalf of a client, and the ticket may need to be shared to a different group under a different brand in order to have the correct team investigate the issue. In these cases, the providers cannot see their ticket in their Requests page because the ticket has changed brands, and so they end up submitting a new ticket for the same issue, causing duplicates that need to be merged. This could be avoided if they could view tickets where they are the requester on the Requests page, regardless of brand.

This should be a setting that admins could enable or disable by brand, because it's understandable that some companies may run brands that are unrelated aside from the company who owns them, and therefore would not want cross-ticket confusion in those cases. Something like a dropdown for each brand where any/all other brands could be selected, based on who should have visibility to that brand's tickets.

+1! We would love this enhancement. As our business grows, we would like to consolidate our ticket history for our clients into one support portal. Thanks Nicolas for submitting this, and I hope this gets on the product roadmap!

+1! We would love this enhancement because our business is growing and there are more groups that are using Zendesk.  It would be great to consolidate ticket history across brands for easy visibility by our customers. 

+1 You would think it's an ‘easy’ fix, because all that is needed is to have an end-user setting where you specify which brands will be shown in their requests.

We also have multiple brands, to make it easier for our agents so there aren't endless fields to fill in

Because some brands require other fields to be mandatory filled in.

But our end-users don't care about that, they want to see every requests on each brand they have access to on 1 single place.

Hi All, I'm happy to day that we have started working on enabling users to view all their multibrand requests in a single Help Center.
We are tagetting the feature to be released in H1 2025, but as always this is only the current best estimate and subject to change as something unforseen may happen.

+1

We could really use this functionality.

Is there any update on this feature's availability? @gorka 

@gorka - Now that we're into H2 2025, can you share your current projected status?

Update: Zendesk announced the unified request view. 

See Announcing the unified request view

Hi, is there any roll-out plan? We still cannot see these options in our Brands' settings.