With the new SLA UI update, you can no longer see straight up if the hours inside the SLA are set to calendar or business hours. You now have to do in and edit the SLA metric to see this.
It would save a lot of time/effort/troubleshooting if the hours of operation were present somewhere like in the screenshot below.
🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏 - pretty please with icing sugar & a cherry on top can we have this added in as part of the new refresh/update. 🍦🍒
+1 100%. The issue we have is that rule analysis does not show you what policy is associated with each group even if it is a condition. Previously we would have to go to SLAs and open ALL SLA policies and do a CTRL+F for the group to see if there is a group specific policy (this did often lead to human error if you missed expanding one or forget to do this step)
With the new functionality, you have to OPEN EACH SLA in a new tab then CTRL+F EACH SLA to see if it applies. This adds SO much more effort to check SLA policies when it used to be 20+ clicks to just open, CTRL+F to now: right click, open in new tab, then go to each page, then to close each page (we have 30+ SLA policies)
There are 2 asks here:
1. Add SLA policies to Rule Analysis
2. Add ability to expand SLA features on the same page rather than opening in a new tab
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