How can I split a ticket natively?

Still can't believe this isn't natively available.

Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.

I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and we have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

Thank you again for your feedback and for being a valuable customer with Zendesk.

Thanks for your input and help @shawna11 .  Appreciate the time taken to read our comments and help on some of the needed developments in Zendesk.

For anyone still looking for something to help with splitting tickets we've found the following apps from Zendesk Marketplace work well for us and may answer others needs.  The apps are free to install and use too.

Clone Ticket - https://www.zendesk.com/marketplace/apps/support/55118/clone-ticket/

Split N Close - https://www.zendesk.com/marketplace/apps/support/105600/split-n-close/

For us, these solve the challenge and are neat apps.  I definitely feel there are other development needs that should be considered much more urgent and important than this “split a ticket natively” request.

Hi All, I realise that most of you are requesting that the splitting or forking of tickets be offered natively by Zendesk.  If,  however you need this functionality more urgently and are open to a paid solution, our Escalator app for Zendesk provides these features and much more.  We do offer discounts for customers with large agent numbers. Find out more here

Adding another vote for the functionality to split Tickets within standard Zendesk - it would save a lot of time and hassle doing it manually!

Adding another vote for the functionality to split Tickets within standard Zendesk - it would save a lot of time and hassle doing it manually!

Adding another vote for the functionality to split Tickets within standard Zendesk - it would save a lot of time and hassle doing it manually!

2025… splitting ticket natively is not existing in zendesk
i wish i can change to another platform solution

We've been using “Split ‘n Close” from the app marketplace. The free version does everything we need but there’s a paid tier if you need extra functionality as well.

Split ‘n’ Close App Integration with Zendesk Support

Check out this app: https://www.zendesk.com/marketplace/apps/support/1108741 . It's charging per account, not per user, so it's much more affordable!

Another vote for the ability to split a comment out in to a new ticket for the same client to help ensure only one issue is on each ticket.

Check out “Ticket Split 2025” in the marketplace, it’s more cost-friendly for bigger accounts than the other options.

Ticket split 2025 is not good option in EU area. You only get GDPR, EU data support with $250 enterprise plan. So that's not an app to use in EU area without paying $250, which is ridiculously expensive. Or you risk that App creator can store your client data outside of the EU area. 

That's why this splitting should be native feature. 

5 years later…here's another vote.