Hello,
I asked your chat service how to add an hyperlink in a chat generate by trigger to my customer but it seems like its not possible for now ? That's a shame, we really need that sort of feature and I used to work on an other chat service with which it was possible and actually so much helpful.
I wish it will be a thing soon.
Thank you.
PS : CTA in those sort of message will be awesome too !
@chris109 is the answer bot available for the basic package? Cause I don't see any such option. Could you tell me how to try that?
My question is why they don't give it. A simple Link Text should not require rocket science. Apparently, zendesk has no interest in hearing that.
Just posting an update on where this request currently stands at Zendesk in our current roadmap.
For Chat customers, there are no immediate plans to offer rich text formatting like hyperlinking text. Customers who are using bots via the Conversations API can use structured messages to better format content. You can learn more about structured messages here. If you want to link specific things in the widget pre-chat form like special terms and conditions, you can choose to build a custom widget using the Web SDK and control all UI aspects of the end user experience that way.
For Messaging and Agent Workspace customers, there are plans to offer linking in the Flow Builder experience and that request can be tracked here. Directionally from there, it would make sense to support it for messages sent by agents via agent workspace as well in the future.
If you just want to better present Guide articles, there is an option in Flow Builder to present specific articles and they are hyperlinked vs. the full article URL. You can learn more about this step type here.
We'd like to be able to add hyperlinks in the Chat feature as well. Is there a request that we can upvote?
I would like to see rich text formats for opening chat window.
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