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New Agent Home - Move to next ticket

Related products:Support
  • July 2, 2024
  • 3 replies
  • 8 views

Sean13

With the new interface, I see the loss of functionality to move to the next ticket. Perhaps this is due to the fact that that feature was specific to the view. I don't like having to go back to the home screen each time. I would like to see the functionality to move to the next ticket and come back with this enhancement.

 

3 replies

Shawna James
  • Community Manager
  • July 2, 2024
Hey Sean,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. Can you please clarify in more detail why the "next ticket in view" option does not satisfy your needs presently? More detail on your specific use case would be helpful! 
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

  • August 22, 2025

Hi, totally agree! 


Sean13
  • Author
  • Contributor
  • May 27, 2026

@Shawna James the screen shot referenced is from a view. The issue I reported is in the agent home screen, the move to next ticket option is not available there.