Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)
I need to create a view to see all Incident tickets and which Problem ticket they are linked too
What problem do you see this solving? (1-2 sentences)
When I have multiple Problem Tickets I need a way to view the Incident Tickets linked to them in 1 view showing the Problem ticket ID in a column that they n=can be grouped by
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Today, we on-boarded a new CRM into our ZD instance and this is a function they need that was available in their FreshDesk instance
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
NO, there is no current workaround the fields are backend only and not searchable in Support
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Make the fields searchable, make them available in ticket views as columns that tickets can be grouped by