TITLE: Restore Ctrl+Click / Middle-Click Support for Add > Article
Please restore the ability to open Add > Article in a new browser tab from Guide/Knowledge. This affects admins and knowledge managers who create and maintain help center articles, especially when building multiple related articles in the same category and section.
What problem do you see this solving?
Opening a new article editor in a separate tab lets us keep the previous article open for reference while creating the next one. And doing so from a published article in the KB will open the article editor with the Category/Section already assigned. This is especially important because Zendesk does not currently provide a way to copy or duplicate an existing article.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?
This started affecting us after the new article editor update released in May (I’m pretty sure). Previously, we could Ctrl+Click or middle-click Add > Article to open the editor in a new tab, with the placement already selected. Now it only opens in the same tab, which interrupts the workflow and makes it harder to create several sequential or related articles. This impacts us whenever we are building or updating groups of knowledge base articles, adding extra manual steps and slowing down content creation.
Are you currently using a workaround to solve this problem?
The only workaround is to duplicate the current browser tab first, then click Add > Article, or manually open a new tab and navigate back to the needed location. These workarounds are slower and less reliable than the previous standard browser behavior.
What would be your ideal solution to this problem? How would it work or function?
Ideally, Add > Article should behave like a normal browser link again, so Ctrl+Click, middle-click, and “Open Link in New Tab” work as expected. I’ve already been told that this change is new the expected behavior, but it would be great if the new editor supported a way to open a new article editor in a new tab while preserving the selected category and section.