Show Problem ticket link in Views

Agree, this is a major deficiency for us in incident management.  We've had to create custom fields and manage them manually to keep teams in the loop.  Also for historical reporting, there is no way to report on the count of incidents related to a problem.  or to know if a problem ticket ever even had multiple incident tickets in the first place. 

We also need to have the "Linked problem" field visible as a column in a ticket view. This is a limitation among our users when seeing which tickets are linked to problem tickets and which are not. 

This is a limitation for our organization as well to not be able to see the linked problem ticket in the views that are created. 

Agreed. This is a simple change that allows better visibility of tickets linked to problem tickets.

Upvote for all!

This is a huge pain point that is made worse by the fact that you also cannot change the columns shown in the list of attached incidents under a problem ticket. 

So you can't view important information on incident tickets via the problem ticket, and you can't work around it by building a more detailed view for incidents because you can't organize the view by the linked problem ticket...

Totally agree - upvote for all!

Being able to link incidents to problems is a great feature. We have just started using it to ease the work of our agents only to realize that their views will still be cluttered with incidents that should not show because the problem they are linked to is already in the view.

Would be particularly useful to be able to add the "Linked problem" field to views and also to be able to filter by it when creating views to exclude/include incidents that are linked to a problem.

Hey Marjana, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

+1 vote from me on this, it would be extremely helpful

Another upvote from me!

UPVOTE!!! 
Please make the Linked Ticket ID freely available as ticket field information. 

Upvote from me!

I need to see a count of how many Incidents are linked to each Problem within a view.

It is a waste of time to open each Problem to see how many linked Incidents there are when trying to determine which Problem(s) should be the next focus.

Analytics also doesn't provide a convenient way to view the summary of the Problem and the count of linked Incidents.

Ideally, I need a ticket view that does the following

- Filter by: Type (Problem), Status Category (Less than Solved)

- Group by: Priority (Ascending)

- Order by: Incidents (Descending)

- Columns: Status, Subject, Incidents, Main Area, Assignee, Jira Status, Request Date, Latest Update

Thanks