Ticket custom field mandatory when is empty

Hi 1261998837109 - Does your plan include Conditional Ticket Fields by chance?

If so, you could add this ticket field as a condition and then make it required when the status is Pending, On-Hold or Solved. You'll just want to select a ticket field that is always present on your tickets & then add multiple rules so that this conditional logic always validates to true

For instance, as long as the Priority field is always set for tickets in your Zendesk instance, you could have a conditional logic rule that looks similar to the below:

You would then build 3 identical conditional logic rules for the other Priority levels: Low, High and Urgent. 

We need mandatory fields on all Status's, not just solved. This conditional field workaround is not able to work for our team as there are many fields we use that need to be mandatory. Is there anything on the roadmap for including this functionality?

Thanks

@Dave Dyson

Thanks for that app! It looks like it could work. I do have some questions as it was not documented in that article:

• When testing, we noticed that when a field is already mandatory on Solve and it is mandatory in the app, it will add 2 asterisks. Is this intended?
• Every ticket that has a mandatory field enabled in the app requires the field to be filled in before any status is updated (New, Pending, Open, etc). Is there a way to adjust this so that the fields are mandatory on Pending and not on all status updates?