Knowledge

I am trying to upload an attachment (dummy.png), the response is that the attachment has been created as I get a 201 response with a token.   I then attach the token to the uploads array before submitting a new ticket. The issue I am having is when I view the ticket, the attachment is corrupted. I am wondering whether it is how i am uploading the attachment in the first place.   This is my header below for uploading an attachment. Can someone let me know if there is an issue here?   Thank you.   const response = await axios.post(`uploads.json?filename=dummy.png`, body, {baseURL: '/api/v2',headers: {common: {Accept: 'application/json','Content-Type': 'image/png',mode: 'no-cors',Authorization: `Basic ${process.env.token}`,},},withCredentials: true,});

I am trying to customize my design template and want to change the title for a homepage block. It seems the only way to do that with this template is to create a dynamic content placeholder and then add it in the designated section below. Can you tell me where/how I create dynamic content placeholders? 

Hi, We have a scenario where we perform tasks on a monthly basis and need to generate a Zendesk ticket each month. Is there a way to create a reoccurring ticket where, when we change the ticket status to Solved, a new ticket with certain fields preset will be generated? This would only be for specific tickets and not all. Any thoughts?Thanks, Kevin

Hey community,  Curious if others have run into this issue. Prior to the recent updates that moved the editor toolbar to the top of the page, I was able to print from the revisions page in Guide. I need this to send a copy of the article updates to an internal compliance/legal review before I can publish the changes. Before, I could double click a word in the body of the article (so that it knows I want to print from that element in the page, and not the whole webpage), and then print to PDF with ease.  Since the update, I am no longer able to do this. If I highlight all of the text and print, I will get an unformatted version which removes all of the red line changes.  I know there are other posts about adding a button or functionality to have a print or download button, but this is specific to the revisions page in Guide. I have a very lengthy workaround for now, but I would love to have the old functionality back.  I'm curious if others have run into this roadblo

I need to save a record of all articles in my Guide, as well as all attached files. This will be a very long and complex process if it has to be done manually as there are hundreds of articles and even more files. Can I bulk download everything at once?

At the bottom/end of each article I have a document versioning table where writers can add notes for what changed over time. My style sheet hides the table (display:none), but the text is included in search. I am looking for a way to exclude hidden text from search. My style sheet: /* Document Versions Table allows writers to document article changes that are not visible in published articles*/ div.DocumentVersion { width: 100%; text-align: left; display: none; } /* END Document Versions Table */ Table in articles: <div class="DocumentVersion"><table style="border-collapse: collapse; width: 100%;" border="1"><tbody><tr><td style="width: 22.6191%;"><strong>Document Version</strong></td><td style="width: 15.7618%;"><strong>Date</strong></td><td style="width: 61.619%;"><strong>Description of Change</strong></td></tr><tr><td style="width: 22.6191%;"></td><td style="wi

As the title mentions- does the poster get notified if their post was deleted?

We're using Gather to allow users to vote on upcoming features. I'd like to disable the requirement for users to sign-in to upvote on community posts. We still want to restrict the Help Center to signed-in users. Is this possible?

Is it still possible to adjust the text that is on the drop down menu and change the text from My Activities to My Requests Tried both and added them to script.js but no luck so far  //Change string for My Activities $('.user-nav .my-activities').html(' See my requests');$('.sub-nav').find('li').filter(":last"); and  //Change string for My Activities$('.nav-wrapper .dropdown-menu .my-activities').html('My Requests');$('.sub-nav').find('li').filter(":last");

The company I work for has several products, and all products have their own sets of issues that come up every now and again. I'd like to prevent customers from writing in about known issues, and allow them to find the information themselves. Most issues are tracked in either Trello or Jira. Does anyone have tips/tricks/advice for creating a 'known issues' support page?   

Hi there We would like to change the Google search heading of "Submit a request" to "Contact us" Do you know where we change that?     We would also like to change the favicon that appears on google? Is there any way we can update?  

We've been working on updating our Guide theme and have spent some time customising the way our search results look (zd-autocomplete). We would love to be able to inject some code to add two links to the bottom of this seach to take the user to other relevant places. Is there any way to do this? The element removes and recreates itself every time a result is hovered over so whatever we add via javascript is immediately removed.

We like to have functionality, where help center tickets can get updated not only with comments but also with ticket fields from their request page or from somewhere else.I found one article where it was asked for the same thing but didn't see any solution: https://support.zendesk.com/hc/en-us/community/posts/4409222755866-Allow-end-users-to-update-fields-after-ticket-is-createdWill you please help me with how I can do this?

In the customer My Requests and Ticket details header, you see the Requester, Created and Last Activity. How can I have the same list but with all the intermediate ticket statuses + timestamps included. Something like: Created: Today at 17:00 Open: Today at 17:15 [15 min from previous status] Pending: Today at 18:00 [45 min from previous status] Closed: Today at 18:30 [30 min from previous status] Total Ticket time: 1h30 [resolution time] Or is there another automated way to let the customer retrieve this data since we are measured [SLA] on reaction-/response time ... elapsed time between Ticket status New and Open .... Any idea how to do this? Thanks for your reply My best regards, Walter  

Hello, I have tickets where our support agents need to select the escalation level in a custom field. I need to find the percentage of tickets closed at our Tier 1 level. How could I create a formula that would be the following logic?Number of tickets with Custom field value "Tier 1" divided by total tickets.  Thanks

It would be great to have a feature where you could publish an article in Help Center, but hidden, so only a direct link works to access it. The only way to show an article to a specific group of users is to use user segments. But this is not an option for us, because we`re in a fast moving market with different users each day. It would be helpful to get this feature, so that nobody have to use user segments specific for this 'issue'.

Hey, We've configured our HC with multiple language support (English and FR-Canada), however when agents who have FR-Canada in their user profile as the default language visit the HC, they get English as the default language unless they switch it at the bottom.  That happens even with the link ends with just /hc instead of /hc/en-us Shouldn't this be detecting the user's default profile and switching accordingly? thanks

Hi Team,I would like to remove the activities from my webform, including the mobile version. Please tell me how I can do that.Also, when I open all requests, it shows a drop-down option called "Status,"  which I liked to shows only one option, which is "Any", including the mobile version, instead of all other drop down options. Or we can try to remove it completly as well, if possible.When we open any request to submit, I like to update the header, "Submit an Experince", with one image I have. I like to use this image instead of "Submit an Experience" or maybe we can utilise this format for the text.Regards, Sunil W

Kindly assist to unlock my trial account

Good morning, In which file can I modify the default status (which is not good for me) in my support area, my requests? THANKS  

I just created my free trial account, and I was locked out. I want to know how to go about activating it.

Ich kann mein Profilbild seit 3 Tagen nicht einfügen. As ich auf "Ändern" ging, war das alte Profilbild zwar weg, beim Anklicken eines neuen arbeitet der PC zwar, aber auch nach 30 Minuten ist das Bild nicht hochgeladen. Was kann ich tun?

This is a dumb question, but how do I add a template that has specific body text? For example: Important Considerations:Issue:Action items to resolve:

I want my users to be able to attach images when they open a ticket from the "submit a request" thing on the help center I already enabled attachment on the setting part, but for some reason, this option doesn't show when opening the page from a mobile. What am I missing here?  cus when I open the page from my PC, it shows 🥹

I am trying to implement Clarity which is  a free behavioral analytics tool Microsoft. The setup requires adding some code: Instructions state to copy and paste the Clarity tracking code into the </head> element of the site. I'm not sure where to enter this (file and location in file) Has anyone had experience with Clarity or could point me where I would need to add this snippet of code? Clarity tracking code <script type="text/javascript">    (function(c,l,a,r,i,t,y){        c[a]=c[a]||function(){(c[a].q=c[a].q||[]).push(arguments)};        t=l.createElement(r);t.async=1;t.src="https://www.clarity.ms/tag/"+i;        y=l.getElementsByTagName(r)[0];y.parentNode.insertBefore(t,y);    })(window, document, "clarity", "script", "l9fahiwool");</script>