Platform and Developer

Connect your customer support and development teams Better customer service starts with better communication. IntegrateCloud brings all your customer conversations into one place. IntegrateCloud streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most - better customer service and more meaningful conversations. Create work items for your engineer’s right from Zendesk With the Visual Studio Team Services App by IntegrateCloud for Zendesk, users in Zendesk can quickly create a new work item from a Zendesk ticket.       Quick steps Sign upfor Zendesk or use your existing account Get the Appand Install it into Zendesk Configure the app with your account name Open a Zendesk ticket, click Apps, sign in Click to create a User Story or Add Task.   Instant access to the status of linked work items Give your customer support team easy access to the information they need. See details abo

We are currently using this simple app to highlight to agents our Platinum Support customers:- https://www.zendesk.com/apps/support/vip-user/?source=app_directory However, it only supports a single option and we'd like to highlight different customers in different ways. Is anyone aware of a way that this could be achieved?  We've had internal comments automatically added to posts, however, they drop off the page after a few comments.  We are looking for something to stay permanently at the top of the ticket. Craig

I did built a custom app that integrate another system into the Zendesk UI for our company. The application is working very well and I'm getting ready to deploy it into the production environment. There are few variables that hold connection information that will need to switch between values based on the environment where it is deployed. Those variables holds url's for web services, database connection strings, logging setup... I would like to know if there are best practices for setting and managing those  environmental variables to be easy to deploy the app in different environment?  

How to create app configurations/settings page in V2? I could not find any examples.  

Hello, guys! I'd need to generate a form with fields dynamically and, according to their types, I need to choose a component (date picker, list, textbox etc.) for the user to input data. The problem is: the "list fields" APIs doesn't seem to work as proposed... (https://developer.zendesk.com/rest_api/docs/support/ticket_fields#list-ticket-fields)First: it only provides a few fields. Not all searchable fields.Second: it does not provide the field type properly. When I'm listing ticket fields, the type is simply coming as the field name. For example: for "Subject" field, type is coming as "subject", for "Status" field, type is coming as "status". For me, what would make much more sense would be the types you defined by Zendesk:- text (default when no "type" is specified)- textarea- checkbox- date- integer- decimal- regexp- tagger (custom dropdown & multi-select dropdown) If the API does not provide me all the searchable fields and their types, I will have to map all of them manually,

I'm thinking of setting up Dashboards (like Geckoboard, Leftronic or BIME) this year, and would like to hear (and see) what experience you may have in this area. Some ideas and questions I'm pondering: What metrics are you displaying and why? How / what historical (if any) context are they shown against? (current First Reply Time vs. Avr. FRT (last week, last year?) How did you decide on Dashboard supplier? BIME was recently acquired by Zendesk, are there compelling reasons for choosing one over the other?  Do you display any other business data, besides Zendesk on your dashboards?  Feel free to showcase you own Dashboards below. I'll appreciate any and all comments or recommendations on this, thanks! /Jacob. Zendesk note: See Jacob's comment below for his review of Geckoboard. Please share your thoughts/experiences/reviews of operational dashboards. The above dashboard is not mine, it's from the Geckoboard website.

Is there any way for integrating Visual Studio Team Services with zendesk?