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Win a ticket to Relate -10 Topics. 10 Tickets. - Resolution Roundtables 🚀

  • May 12, 2026
  • 4 replies
  • 36 views
Lu Rivera

 

🎟️ Your way to Denver: 10 Discussions, 10 Relate Tickets

We want to help you get to Relate while connecting with the people navigating the same CX hurdles as you. This topic is one of ten. Here is how to win your seat:

  • Engage: Pick any topic that sparks your interest and jump in! You only need to participate in one to enter, but feel free to join as many as you like to increase your odds.
     
  • The Bonus: Update your community profile with your info for an extra opportunity to win.

Winners will be announced the latest on Thursday, May 14. Good luck! 🍀

 

TOPIC 8- Resolution Roundtables

Documentation tells you how things work. Roundtables show you how people are actually using them to solve the hard problems.

What’s the one unsolvable CX problem you’re bringing to the Roundtables this year? We're looking for the tough stuff. The "we've tried everything" issues. Let’s prep the experts.
Find the Resolution Roundtables and get inspired here.

4 replies

Ashlyn12
  • Ashlyn12
  • Newcomer
  • May 13, 2026

What I’d like to bring to the Roundtables is the challenge of maintaining a Knowledge Base that is both consistently accurate and truly adopted as the single source of truth within the company.

In practice, documentation often lives in a constant tension between being up-to-date and being usable. Even when content is technically correct, it doesn’t always reflect how agents actually search for or apply information in real time.

On top of that, keeping everything aligned across teams while information is constantly evolving can make it difficult to prevent duplication, drift, or reliance on external knowledge.

I’m interested in how others are solving for long-term scalability here: not just building better documentation, but building systems where the right information is naturally the easiest to find and trust in the moment it’s needed.

    Lu Rivera
    • Lu RiveraCommunity Manager
    • Author
    • Community Manager
    • May 13, 2026

    Hello ​@Ashlyn12!!

     

    Thank you so much for sharing all your best practices and knowledge around leadership, the knowledge base, and admin tasks! We’d love to meet you in person! I’ll DM you!

    See you in Denver! ⛰

      J
      • Jose51
      • Newcomer
      • May 13, 2026

      Right now, the positioning of AI for customers with basic questions is still a challenge. We’re trying to encourage self-service through search and chat before escalation to a human agent, but adoption is inconsistent, and trust is still building.

      What are some best practices for improving this experience so customers naturally use AI for simple inquiries, while still knowing a human is available when needed?

      J Cook
      Ashlyn12
      • Ashlyn12
      • Newcomer
      • May 13, 2026

      Hello ​@Ashlyn12!!

       

      Thank you so much for sharing all your best practices and knowledge around leadership, the knowledge base, and admin tasks! We’d love to meet you in person! I’ll DM you!

      See you in Denver! ⛰

      Amazing! Will be keeping an eye on my inbox. Looking forward to it!😃

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