Question

403 on agent login page after changing subdomain

Forum|Forum|5 years ago
November 16, 2020
3 replies
25 views

After I changed my subdomain (e.g. from a.zendesk.com to b.zendesk.com) and I mapped it to a new external subdomain (e.g from a.mycompany.com to b.mycompany.com) I now get 403 Forbidden from cloudflare whenever I try to visit b.zendesk.com (or b.mycompany.com)

I cannot log into my account to check my settings or change anything as I cannot even login to access the admin settings.

I found one URL that does not redirect me right away (b.zendesk.com/access/normal) but once I log in it redirects me to b.mycompany.com and the same 403 page.

Has anyone encountered this before? Or what remedies I might have? I cannot even log in to contact support from my account.

403 page in question:

Brett Bowser

Community Manager

Hey David,

Sorry to hear you're experiencing issues accessing your account! I'm going to create a ticket on your behalf so our Customer Care team can look into this further with you.

You'll receive an email shortly stating your ticket has been created.

Cheers!

D

David94Author

Update: This was resolved by Zendesk manually triggering a certificate issuance after contacting customer service.

For anyone else experiencing this issue, you can work around it by following these steps:

Go to http://subdomain.zendesk.com/access/normal and log in
Navigate directly to https://subdomain.zendesk.com/agent/dashboard?help to bypass the redirect to your subdomain, you may need intervention from Zendesk support after this step depending on what's wrong

S

Scott77

This sounds like exactly the same issue I am having with my host mapping / SSL. Thank you David for the work around, with it I at least can access my account again. My customers are still out of luck though :-(

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