Action builder and JIRA app: Connecting Data | The place for Zendesk users to come together and share
Skip to main content
Question

Action builder and JIRA app: Connecting Data

  • April 13, 2026
  • 1 reply
  • 24 views

Miguel11

Hey there,

I have not seen anything yet in my reading but posting just in case. But is there a way to use the Action builder to connect a JIRA ticket to the JIRA app you all have built? Since I have a workflow that creates the Jira ticket and posts the ticket number as a comment but trying to remove the step of an agent then having to link it manually. Trying to see if it’s possible to add that as a step so the agent only has one action to take.

1 reply

Ahmed Zaid
  • User Group Leader
  • April 16, 2026

Hi ​@Miguel11,

I created a custom action for that that calls Zendesk API. Here is how it looks:

 

 

Where “Zendesk” Authentication is a pre-configured connection with Zendesk API credentials.

It would be nice-to-have as a standard action though.