Question

Agent Log In

Is there a report where we can see the time when the agent logged in / logged out of Zendesk?

Hi Erik,

There are several options you can use to generate a list of users' last login dates.

API: Use the Zendesk API Users endpoint.
JSON export
1. In Admin Center navigate to Account > Tools > Reports and select User under Full JSON export. This report is automatically emailed to your agent email.
2. In the JSON user export file, the object last_login_at is listed with the user data. For more information, see the article: Exporting data to a JSON, CSV, or XML file.
Explore report: Create a report using any of the Time since user login metrics. For more information, see the article: Metrics and attributes for Zendesk Support.
Customer lists: See the article: Creating and using customer lists. Make sure to modify the list to include the Last sign-in column or any other attributes.

I hope that helps!

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