Audit log - We want your feedback!

Hi team! 

Dropping a note to ask when "Views" will be on the list of items we can search for? 

Hi Heather, 

Views should already be available to filter by (screenshot from my test account below). Does it not show for you? Even if you type in the word "view" in the Type dropdown?

It is nice to have an audit log, don't get me wrong but there are a lot of gaps that need to be addressed in order to make it fully functional:

• We need to be able to search for items rather than trying to figure out the filters. For example, I needed to be able to see when a field was created, when it is used, who used it and when it was removed. I shouldn't need to add a bunch of filters and find the results one at a time. Especially if I miss one filter, then I might be missing important data
• I needed to search for an update to an Agent profile. There are no filters that will show you updates to user fields on a certain Agent profile. The workaround was to export the CSV then filter from the CSV. I didn't know that so I had to try all the different filters first, then contact ZD to find out it doesn't exist - CORRECTION; The only way to see edits to fields is if a tag is being added and removed
• I should be able to filter out results - for example, I don't want to see updates to end-users 99% of the time. I want to see updates to triggers, agents, apps, etc
• I want to be able to have bookmarks within the Audit log. I know the filters now show in the URL but I could have 10 different bookmarks. Instead, I would like to have them saved in the audit log so I can easily navigate to "show me trigger updates" or "show me agent profile updates". Kind of like bookmarks in Explore

Hello,

It would be beneficial if we could identify the tokens used in requests to Zendesk's API. For security and privacy considerations, the identification in the logs could be similar to what is seen in support — showing only the initials of the token. We have numerous large clients with extensive integrations, and having this information would assist us in monitoring and managing these integrations more effectively.

Thank you so much for providing feedback on this area! In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable on this subject matter. Please find the recording and follow up article from the event. Thank you again for your feedback!