Auto/pre-load a particular form linked to the customers login while hiding all other forms? | The place for Zendesk users to come together and share
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Question

Auto/pre-load a particular form linked to the customers login while hiding all other forms?

  • April 26, 2024
  • 1 reply
  • 1 view
W

 

Hi, 

I created 2 different forms; for 2 types/groups of customers [end users].

But each group is only allowed to see 1 form depending on the customer login.

Is there a way to auto/pre-load a particular form linked to the customers login while hiding all other forms?
 

My very best regards, Walter

 

    1 reply

    Brandon Tidd
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    • Brandon Tidd
    • User Group Leader
    • April 28, 2024

    Hey Walter,

     

    Yes!  You can leverage this functionality to hide the other ticket forms based on the users org.  Let me know if this points you in the right direction!

     

    Brandon

    Brandon Tidd, Zendesk Guru
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