I have a ticket (#12241443) which I opened on 9th Jan and I'm just not getting any response. It's a simple question and I'm sure it would take like 5 mins max to answer it. Is there a phone number I can call instead? I'm based in the UK.
Question
Can't get hold of anyone.
- Community Manager
Hey Darren, thanks for reaching out here! I followed up with our dedicated team in your ticket to see if we can get this request expedited. You should receive a follow up email soon but please let me know if you haven't!
Still waiting. It's been nearly a month to answer a simple question. What will the cost be if we reduce the number of agents from 9 to 7? Surely that could be answered in a couple of mins.
Considering the nature of your business, you would think that your customer support / account management would be better!
- Community Manager
Hey @darren14
Appreciate you following up here and so sorry that you haven't received a response back. I'm following up with our Renewals team now and I can confirm they are actively working on your ticket as I post this comment.
This is not a great customer experience, so I really do appreciate your bringing this to our attention and allowing us the chance to resolve this.
I'll follow up with you here as I find out more on my end.
Cheers!
- Community Manager
Hey Darren,
Thanks for following up here. It looks like one of our Sales reps was able to follow up with you earlier this morning regarding this ticket.
Let me know if there's anything else I can help with!
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