Hi, I’ve created a custom category called Anything Macro. The purpose of this category is to detect when an agent has used a macro so that Auto QA can review it. However, it isn’t currently identifying when a macro has been applied by an agent.
Question
Custom Macro Catergory for Znedesk Auto QA
Where are you watching when the macros are applied ? From where are you running the Auto QA review ?
Has Anyone experienced this before.
The custom categories Anything macro where the Auto QA need to mark where the agent has applied a macro or not , as when agent applied the macro the Auto QA does not pick it up and marks the agent down for it.
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