Hello,
It seems like customer's can't received our email. Is there anything that we can change and update on our settings?
Question
Customer Can't receive our email
- Employee
Hi @hanna16,
I will be creating a ticket for us to continue collaborating on this. Please look out for my email.
Hi @hanna16
This is most often an email deliverability or configuration issue. Zendesk has a great step-by-step guide covering triggers, forwarding, and SPF/DKIM setup here:
https://support.zendesk.com/hc/en-us/articles/4408834888730-Troubleshooting-email-deliverability
Worth reviewing this first.
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