Question

Emails Extract/Export

Forum|Forum|5 years ago
May 7, 2021
5 replies
61 views

Hi,

Would it be possible to extract a batch of customer emails on a document (excel/svg/txt) to be able to run some analysis please?

This topic has been closed for replies.

Pedro17

Hi @Liza Bianco, you can obtain this information with Zendesk Explore. One of the available attributes is 'Requester email'.

L

Liza11Author

Hi Pedro,

So you can actually extract a batch of email into 1 doc? Can you please let me have the exact link to start doing that?

Pedro17

Hi @Liza Bianco, you can achieve that with Zendesk Explore. I don't have the exact link because you'd need to go to access it via your account at https://yoursubdomain.zendesk.com/explore#/new-query to create a table that would include the Requester email attritbute as a parameter. Hope that helps!

L

Liza11Author

Hi, could you please let me know how to actually extract emails in full and not just the subject?

Ahn

Employee

Hey, Liza!

Hope you're doing well!

You can export your ticket data/comments by following this guide Exporting data to a JSON, CSV, or XML file. There's a link there that will help you export them via [Zendesk REST API: Tickets] (https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/0, then choose Ticket Comments - list comments. Please do note that exporting your data needs to be requested first by the account owner as described on the link I provided above.

Hope this helps!

Ahn L. | Customer Support Advocate

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