We're building out multi-brands and don't have much overlap in terms of audiences per brand. Nonetheless, there are bound to be some end users that need support on brand A and brand B. I'm glad to see that the agent can see tickets across brands, but when I test as an end user, and go to the My Activities page, I can only see brand A tickets on the brand A help center, and same with brand B from what I can tell.
This seems like a good default, but is this the only config possible or is there a way to pool their tickets when they go to their activities page?
You are correct, this is by design. The main purpose of multibrand is to differentiate channels for end-users for a company. As of the moment, there's no native way to combine tickets of multiple brands on a single "My Activities" page.
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