Hi, I want to export the 'Activity Feed' to the excel file, how should I do it? Thanks.
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Hello Wayne,
It is not possible to export the activity feed directly, but the majority of elements can be parsed individually and extracted.
The activity feed consists of notes, calls , emails, SMS, collaborator updates and stage changes.
Notes can be exported in a Full Account Export: https://support.zendesk.com/hc/en-us/articles/360041031994
Notes, Calls and SMS can be taken via the Rest API: https://developers.getbase.com/docs/rest/reference/account
Collaborator Changes and Stage Changes could be monitored in Firehose API: https://developers.getbase.com/docs/rest/articles/firehose/overview
Email cannot be exported presently.
Beau | Customer Advocate
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