Hi, I have an end user entry who's name is wrong. How can I edit the entry? Thanks
Question
How do I change the user name of an end user?
Hi Brett,
Thanks. This is an END USER though rather than a Zen admin user.
Can we change it centrally? Or does the user have to change it themselves?
Cheers,
Simon
- Community Manager
Hey Simon,
You should be able to change the end-users name as well the same way you would alter an agents name.
Cheers!
You should be able to change the end-users name as well the same way you would alter an agents name.
Cheers!
- Employee
Hello Philip,
For accounts in the Enterprise plan, you can view the changes on the user name change and actor in the Audit logs. The changes will appear like below:
For accounts in the Enterprise plan, you can view the changes on the user name change and actor in the Audit logs. The changes will appear like below:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
You can edit the users profile using these instructions: Viewing and editing a user profile
From their profile you should be able to change their name if it's set up incorrect.
Hope this helps!