How to control which users have access to a brand? | The place for Zendesk users to come together and share
Skip to main content
A
Allison12
April 18, 2024
Question

How to control which users have access to a brand?

  • April 18, 2024
  • 1 reply
  • 57 views

Hi Zendesk Community,

Our company utilizes multiple brands within Zendesk as different help sites for users of our software. However, we need to control which users can view which brands, as some content is only suitable for certain user personas. What would be the best method to facilitate this functionality?

Thank you!

    1 reply

    Brandon Tidd
    Brandon Tidd
    User Group Leader
    April 23, 2024

    Hey @allison12 

     

    Gating content behind user segments aligned to your user personas would be the best play here.   It is advisable to create content that is available generically in each brand, however, so your non-permissioned agents don't stumble across a blank help center.  Hope this helps!

     

    Brandon

    Brandon Tidd, Zendesk Guru
    Terms & ConditionsAccessibility statement