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Tech14
June 12, 2023
Question

Identifying duplicate organizations and bulk deleting them

  • June 12, 2023
  • 5 replies
  • 50 views

We did an import of organizations in which some of them were already existing in Zendesk. 

Now when we search the organization, we get multiple(duplicate) results.

I wanted to know if there is a way to bulk identify these duplicate organization and bulk delete them?

Thanks,

Aishwarya Desai

    5 replies

    Pankaj12
    Pankaj12
    June 13, 2023

    Hi @tech14, Are you looking for some help outside?

    T
    Tech14Author
    June 14, 2023

    Hi, I am open to explore the option.

    Thanks,

    Aish

    Jupete
    JupeteEmployee
    Employee
    June 27, 2023

    Hi Aish, thanks for writing in! There is no native feature yet in the admin center to manage this but you can bulk manage them via API. Depending on the setup but an example workflow is exporting your data from zendesk and managing them outside and importing new data without duplicates via CSV or all via API. 

    https://developer.zendesk.com/api-reference/ticketing/users/users/ 

    https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

    You can have 3rd party providers manage this on your behalf if you don't have an internal dev team or through our professional services. 

    We hope this information helps!

      M
      Mishel11
      January 31, 2024

      @jupete The link you provided to the organization management lands on a 404 - can you provide an updated link please? 

      Brett Bowser
      Brett BowserCommunity Manager
      Community Manager
      February 1, 2024

      @mishel11 thanks for sharing! Here's the correct link for you: https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

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