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Boris13
September 13, 2016
Question

Limit/Block users from creating/viewing Zendesk tickets

  • September 13, 2016
  • 18 replies
  • 76 views

We have a use case where one of our customers would like to restrict which of their users are allowed to create/view ZD tickets. For example Company X has 10 users and 3 need to be restricted where they are not allowed to open or see support tickets.

How can this be done?

    18 replies

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    D
    Daniel174
    December 20, 2019

    @Jessie Schutz earlier in this thread you said:

    >you should be able to tweak the code to restrict based on something else, like a user tag

    However the documentation for the 'user' object suggests that information on which Tags have been assigned to a user is not available to templates.

    So it doesn't seem like it's possible to hide the "submit issue" button based on a user tag, or even based on Organization for that matter.

    S
    Stassa
    December 20, 2019

    Thanks @Dan Cooper , auto close created.

    Ad97
    Ad97
    December 31, 2019

    Dan or Jessie, 

    When I try to open your Support Tip mentioned above, I am getting this error. I have noticed on occasion, I get this error but not sure why. Any ideas? 

    I apologize this screen shot is enormous!

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    December 31, 2019

    Hey Melody,

    It looks like the article you're trying to view has been archived due to being out of date. You can access a similar tip here: How can I remove the Submit a request link from my Help Center?

    That should help get you what you're looking for :)

    Cheers!

    Ad97
    Ad97
    December 31, 2019

    I only want to restrict a specific group of people from submitting a ticket. Allowing only certain users the ability to create a ticket, not removing it entirely from the help site. 

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    December 31, 2019

    Hey Melody,

    I wasn't able to track down a specific tip that would allow you to hide this link based on the organization or group of users. The closest I could find is the following article: Hide ticket forms based on a user's organization

    Hopefully, others can jump in and offer up some additional guidance for you!

    Ad97
    Ad97
    December 31, 2019

    Thanks, Brett. I appreciate your quick reply, as always!

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    December 31, 2019

    Happy to help Melody :)

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