We have 2 distinct organizations of licensed agents accessing the same one Enterprise account. One organization uses Microsoft Active Directory and the other uses Google G-Suite/Workspace.
For security purposes, we want users from both organizations to be authenticated using single sign-on by their own identity management system.
Is this possible? Is there an article?
Thanks
Hello,
Single Sign on will allow you to connect one URL as a login url for your Agent user type, meaning all users will need to authenticate through the same IdP, unfortunately.
If you utilize JWT rather than SAML there is a workaround available for multibrand that uses custom code. It is not supported but will be the only option for this hopeful end goal:
Multibrand: Using multiple JWT Single Sign-on URLs
Hi @jeff12
We are working on this as a feature enhancement, that project is currently in Beta testing phase. Are you still looking for this solution?
Hello @barkha11 our organization also needs this feature. Is it still in Beta? Is there a planned release date? Thank you!
Hi @barkha11 I am also looking forward for this feature. What is the current status?
Looking forward to your reply. Thanks!
We provide a 3rd-party solution that can help you achieve this goal. Check out our demo video to see our solution in action: https://www.youtube.com/watch?v=HYrc-cPtBfk.
If you're interested in learning more, please don't hesitate to reach out. We'd be happy to answer any questions you may have and provide more information about our solution.
Hi @florian11
This feature is now available in production - please check out these 2 links
https://support.zendesk.com/hc/en-us/articles/4408885969178
Is there an update on this? I don’t think the current “Let them choose” option covers what is necessary from this request.
Letting everybody choose their login type defeats any security purpose. We should be able to choose specific login types for specific groups of users.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
