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R
Roman16
May 4, 2021
Question

No messaging bar in Agent workspace despite admin role

  • May 4, 2021
  • 2 replies
  • 25 views

Hi,

I am looking for a solution since one hour but simply cant find it.

We have the Zendesk suite Growth Plan. I am the whole account owner and there are 3 other admins. Within the Zendesk Support Workspace I cant get the top bar (where you set you status to online, invisable etc) activated for one admin. The whole conversion bar is simply not there. I do have the login data from the admin and replicated all my settings (such as activate messaging for this admin) but it doesnt work.

Hope you guys can help.

 

    2 replies

    Jacob20
    Jacob20
    Community Expert
    May 4, 2021

    Hi Roman,

    I believe this may be your settings in admin center not being set for "Chat" - it's a little unintuitive, but try to check the box next to the Chat product (in Admin center).

    I hope this helps you out.

      R
      Roman16Author
      May 5, 2021

      Great that solved the issue!

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