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Danielle13
February 10, 2021
Question

Organization sorting by region

  • February 10, 2021
  • 1 reply
  • 31 views

Hi Zendesk Champions!

Do you have a recommended best practice for sorting organizations by region? My SLT is interested in filtering ticket data by APAC, EMEA etc. 

My original idea was to tag them, but I wanted to open this to the community in case anyone has a best practice. 

Thank you!

    1 reply

    Dave12
    Dave12Employee
    Employee
    February 11, 2021

    Hi Danielle -

    As long as your Organizations can only belong to one region each, I'd recommend using a dropdown Organization field instead:

    [Adding custom fields to organizations](https://support.zendesk.com/hc/en-us/articles/203662076-Adding-custom-fields-to-organizations}

    If an organization can span multiple regions, then I believe your idea of tagging the organizations would be best.

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