Hi all, I am fairly new to Zendesk and am trying to understand "organizations" within the tool. I am looking to have 2 websites with 2 different support systems in place and one has nothing to do with the other. I want my current team members to be able to manage support for both of these websites. Would this mean I just simply create 2 "organizations" within my account and have the ability to toggle between the two? Does the dashboard give me the option to view all tickets under one report for both organizations? Would my team members know what organization the ticket was for when opened? I hope I am making sense in what it is I am trying to accomplish here. Thank you.
Question
Organizations - am I understanding it correctly?
- Employee
Hello Anthony,
Yes, you can create organizations to organize different sets of users. Per this article:
by arranging your end users into organizations you can keep track of what those organizations are requesting
You can create views to organize your tickets into lists based on certain criteria, which means that you can create separate views for each of the organizations that you have. This can help your team easily determine which tickets are from which organization.
Your agents should also be able to see the name of the organization when they open the ticket from the Support interface:
Thank you Zsa. Does this mean that I can set up that second website with its own support number and customize the channel responses accordingly? Would this mean a new web widget for the new site? Or do I need 2 instances of your platform? Right now we have https://websiteAsupport.zendesk.com so would we need a second for https://websiteBsupport.zendesk.com?
- Employee
By saying "website", do you mean "Help Center"?
If you wish to have a second Help Center page, you would need to set up Multibrand. With Multibrand, you can set up multiple Help Centers and set up business rules to customize the notification for each brand.
You can also set up a Web Widget for each brand. Please refer to this documentation: Creating Web Widgets for multiple brands
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