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Joshua35
Joshua35
January 23, 2024
Question

Overcharged and Account moved to wrong teir

  • January 23, 2024
  • 5 replies
  • 37 views

Been massively overcharged and moved to an account we did not approve.
Submitted a ticket (#12257717) and has been over a week and no response.

Needs to be URGENTLY responded to.

    5 replies

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    January 23, 2024

    Hey @joshua35, 

    Thanks for reporting this here and sorry about the overcharge on your account. I've reached out our Sales team directly to see if we can expedite this request and they can follow up with you via email.

    I'll keep you posted as I hear more. 

    Joshua35
    Joshua35Author
    January 24, 2024

    When will i hear back from them, been over a week already.

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    January 24, 2024
    Hey Joshua, 
     
    I don't have an ETA of when they will reach back out but I am looking into this to see if we can get you a response as soon as possible.
     
    Appreciate your patience!
    R
    Ross14
    April 18, 2024

    Joshua - did they ever sort this for you?  I am in a similar situation with 5 months over 100% overcharge.

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    April 18, 2024
    Hey Ross, I just wanted togive you a heads up that I replied to your post here: https://support.zendesk.com/hc/en-us/community/posts/7107786410906-Account-overcharge-no-refund-no-communication
     
     
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