Pulling custom Org fields into ticket

Thanks for the info in this thread folks - it works!

Couple of things to be aware of:

1. Make sure the 'type' of the organization field and ticket field is the same (e.g. both 'decimal')
2. The HTTP target must be 'PUT' method to update a ticket
3. You can use 'basic auth' credentials in your HTTP Target settings with an API token - the 'Username' field should be an email address for a full agent account in the form: YOUR_EMAIL/token (note the '/token' after the email address) and the Password field will be a Zendesk API token that you have created. 

Hello Everyone,

I tried to use the rules/workflow described here to copy an Org value to a ticket value without success.

These are my triggers and HTTP target:

Based on my rules, I want to notify an HTTP target with this trigger:

{
"ticket": {
"custom_fields": [{
"id": "{{custom_ticket_360006439420}}", // my custom ticket filed 
"value": "{{ticket.requester.organization.custom_fields.customer_acv}}" //my org field
}]
}
}

And I created a target like that:
URL is: https://MYDOMAIN//api/v2/tickets/{{ticket.id}}.json

However it i snot working, do you know why?

Hey Alexandre,

You need to enable authentication on the target. If you're trying to update a zendesk ticket via the API, you need to have access to do so. 

By providing a username/password for the user that will be performing the update to the ticket, you should be able to proceed.

Hello Dan,

Thank you for your update, I still no more have issue regarding authentication. I have no more error also. However the value from organisation filed is not copied to my ticket field.

Trigger will call an external target with this:

{
"ticket": {
"custom_fields": [{
"id": "{{custom_ticket_360006439420}}", // my custom ticket filed (type numeric)
"value": "{{ticket.requester.organization.custom_fields.customer_acv}}" //my org field (type numeric)
}]
}
}

And I created an HTTP target like that:
https://Domain/api/v2/tickets/{{id}}.json+-u+myemail@mydomain.com/token:MyToken

Instead of https://Domain/api/v2/tickets/{{ticket.id}}.json+-u+myemail@mydomain.com/token:MyToken

Do you know what is going wrong here?

Hey Alexandre,

Happy new year!

Can you try {{ticket.organization.custom_fields.customer_acv}} instead? The placeholder docs show these two methods as being the way to get to that data. 

ticket.organization.custom_fields.<key_name>

ticket.organization.custom_fields.<field_key>.title

Let us know how it goes!

Hi.

Thanks everybody to give me that excellent idea!

I fill a ticket field using extension option:

The URL is my domain on zendesk as:

https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json

Then on the message body I put the sentence:

In this way I put a text value on the text ticket field.

You also can take this value on an other ticket field.

Thank you guys!!!!.

Maria