I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the projects since initializing, I want to take a last sweep to find any fragments or stray changes. Does anyone have a check list of things to check for?
Question
Reviewing unfinished work in sandbox pre-refresh
Thanks @viktor14
But I'm not trying to move ticket data, I'm trying to check admin data like triggers and forms and fields in sandbox so i can move them to production if needed, not production to the sandbox.
I'm not sure I follow what using a backup tool would do. I've used the API for some other tasks but could you clarify how it could be used to check differences between prod and sandbox? Are you thinking something like outputting everything as big JSONs and doing a line-by-line analysis of differences?
- Employee
Hello mfg,
Thanks for your prompt reply and clarification.
Unfortunately, at this moment, we don't have special tools for checking admin data like triggers and forms, and field differences between prod and sandbox. As a solution, we can recommend exporting data via API using JSON format and after that checking differences using some 3rd party tools like diffchecker, diffnow, text-compare, or others.
Hope it helps
Thanks for your prompt reply and clarification.
Unfortunately, at this moment, we don't have special tools for checking admin data like triggers and forms, and field differences between prod and sandbox. As a solution, we can recommend exporting data via API using JSON format and after that checking differences using some 3rd party tools like diffchecker, diffnow, text-compare, or others.
Hope it helps
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As a solution:
1) You can create a new sandbox with different setups:
2) The second idea is to use some external 3rd party tools from our marketplace for backing up your data or Zendesk APIs. Please take a look at the beginner's guide to the Zendesk API.
Hope it helps,