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Erik20
September 15, 2020
Question

Unable to sign in using jwt SSO

  • September 15, 2020
  • 7 replies
  • 28 views

After generating a jwt and redirecting to <our_subdomain>/access/jwt?jwt=<generated_jwt> we get an error: "The unique request identifier was reused. Please fix this and try again."

 

I don't know what unique identifier this would be?

I saw this post, but couldn't see any solution: https://support.zendesk.com/hc/en-us/community/posts/360044267013-JWT-SSO-unique-request-id-reused

I followed this guide when setting up jwt SSO: https://support.zendesk.com/hc/en-us/articles/203663816#topic_gds_ydj_zj

 

Any help is greatly appreciated

    This topic has been closed for replies.

    7 replies

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    October 2, 2020

    Hey Erik,

    Looks like you haven't received a response on this post! Are you still receiving this error when attempting to sign in via JWT? If so, I'll need to create a ticket on your behalf so our Customer Care team can dig into this further.

    Let me know!

    E
    Erik20Author
    October 16, 2020

    Hi Brett.

    Yes, I just reproduced the issue this morning.

    It would be great if someone from the Customer Care team could investigate and reach out.

    Thanks.

    E
    Erik20Author
    November 6, 2020

    @Brett Bowser any news? I haven't heard anything yet 🤷‍♂️

    E
    Erik20Author
    November 6, 2020

    I solved it. The issue was with the payload of the jwt that had not been configured correctly.

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    November 6, 2020

    Thanks for the update Erik! Glad you were able to get this resolved :)

    J
    JWTSSO
    August 26, 2021

    Any way to set corrrect payload of jwt in Java? Do we need to set name and email too?

    Cheeny
    CheenyEmployee
    Employee
    August 29, 2021

    Hi CLOCKDRIVEN101,

    We have a detailed article that will be very helpful for you in setting up your JWT SSO. Here it is for your reference: Enabling JWT (JSON Web Token) single sign-on

     

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