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Newcomer
June 22, 2026
Question

AI Agent Allowance usage not being visible in Admin Center

  • June 22, 2026
  • 0 replies
  • 52 views

We have noticed, that all the managed accounts are missing AI Agent’s Allowance usage -information in their Admin Center. As we are a Zendesk-reseller in EMEA, this feature would be very crusial for us and our customers, in order for them to track how many Automated Resolutions they currently have left. Based on that information, they would be able to decide when to purchase more Automated Resolutions, before they run out of them. Without the information, it’s also impossible for them to know whether they are currently running on the pay-as-you-go pricing (2€), or the regular pricing (1,50€) - this issue would also be solved by showing the Allowance usage -information in the Admin Center.

Below are the screenshots how a regular account looks like, compared to how a managed account looks like.

We hope this would be developed soon!