We’ve started setting up an AI Agent via the Messaging channel for our help centre and trying to tailor it with some basic instructions however despite best efforts, it doesn’t seem to be taking
When asking if AI Bot was helpful have created the following instruction to try and account for a customer typing yes instead of clicking the yes prompt
- If the customer types Yes in response to being asked if a reply was helpful then wrap up conversation
However despite phrasing in a variety of ways, the instruction is not being followed
Any suggestions?